Vulnerable Clients
Find out how we can assist you
Vulnerable Clients
We place clients at the heart of our operations and are dedicated to providing a safe environment for you to trade. In light of this, we are aware that personal circumstances or life events may impact your trading activity, and we are committed to providing support to you.
Please consult the factors below, and if you believe that your personal circumstances may have changed since your registration in any aspect such as your financial status, physical or mental well-being, which may have a detrimental impact on your trading, please contact us without delay.
Vulnerability Characteristics
Health issues include physical disability, hearing or visual impairment, chronic illness and mental health conditions, cognitive disability, and addiction.
Life Events include retirement, bereavement, relationship breakdown, domestic abuse, caring responsibilities, or other circumstances affecting your trading experience, such as migration or modern slavery.
Resilience such as insufficient funds due to debt or changes to your income and low emotional resilience.
Capability such as insufficient knowledge or confidence in managing your finances, poor literacy, numeracy, or digital skills, and inadequate access to assistance.
Take action
Complete the form below with the required information, and a member of our team will contact you as soon as possible. All information you provide will be treated with utmost confidentiality and in accordance with our privacy policy. Each case is unique, and we will take into consideration all the parameters of your case to offer you appropriate assistance where possible.
You can also reach out to the following organisations for guidance or consultation: